LeGrand: I’m the LeGrand Crewse co-founder and CEO of Super73.
Michael: And I’m Michael Cannavo, co-founder and CMO of Super73.
LeGrand: Has there ever been a drawback to the philosophy of letting the community in? Yes, absolutely. I mean, it’s like everybody has an opinion. You can’t make everybody happy. And so, again, you take the good with the bad. And I would say that it’s mostly all good, but it also holds us accountable, you know, and at the end of the day, you know, maybe it’s uncomfortable at times for sure. I can tell you; you know, you go online, and you read things and, you know, sometimes about us or like personally ourselves, that’s always tough to swallow.
But, you know, at the end of the day, it’s like, you know, we’re all humans, and this is, you know, and we have our bad days and our good days. Maybe that person was having a bad day. Maybe we really screwed up. But again, it’s a way to hold us accountable. So, you’ve got to take you got to take the good with the bad, roll the punches.
Michael: You know, platforms like social media, Reddit, you know, La Grande, and I have jumped on there and done AMA is asking me anything on Reddit. And we’ve sat there for hours and said, we’re going to answer every single question. And four or five, 600 questions come pouring in. It’s 9 p.m. at night, and we’re still typing away. And I think that it is an extra job. It’s not in our job descriptions, and it’s not our daily operations to do that, but because of our passion for what we’re doing, it becomes this labor of love to sit there and update the community on things.
And while there are drawbacks to saying I got to put my name in my face to this issue, to this delay, you know, especially through COVID, I think it’s been so important and so rewarding to be able to let the community understand better the struggles along with the triumphs of a small business.
LeGrand: I was going to say the other thing to add is that.
